REFUND POLICY — Revision 2.5 · Effective from: 20 June 2026

1. Introduction. This Refund Policy governs the rules for refunds of payments for paid digital features, internal credit, KCoins, boosts, gifts, content support, premium elements and other services provided within the Lajkto ecosystem. Operator: Jiří Holý, Company ID: 06230181, registered address: Bělehradská 858/23, 120 00 Prague – Vinohrady, Czech Republic. Contact: admin@lajkto.eu.

2. Internal credit and KCoins. Internal credit and KCoins are used exclusively for digital functions inside Lajkto. They are not currency, electronic money, a bank account, deposit, investment or payment instrument outside the Lajkto platform. Internal credit and KCoins cannot be sold, exchanged for cash, transferred outside Lajkto or withdrawn to a bank account. This does not affect statutory consumer rights regarding erroneous, duplicate, undelivered or unused payments to the extent required by law.

3. Consumer right of withdrawal. If the user is a consumer, they have the right to withdraw from the contract for the purchase of internal credit or other digital performance within 14 days without giving a reason, under the Czech Civil Code (Act No. 89/2012 Coll.). To withdraw, the model withdrawal form published within the Service may be used, or an unequivocal statement may be sent to admin@lajkto.eu. For digital content or a digital service delivered or started immediately, where the user has given express consent to the commencement of performance before the withdrawal period expires and has acknowledged the loss of the right of withdrawal, the right of withdrawal ceases to the extent of the performance already provided.

4. When a refund may be requested. A refund request may be assessed especially in the following cases: incorrect payment, duplicate payment, payment not assigned to an account, undelivered digital service, technical error in crediting internal credit or unused part of purchased internal credit to the extent required by law or by an individual decision of the Operator. Each request is assessed individually according to account status, credit usage history, digital performance already provided, gifts, boosts, support of authors, complaints, chargebacks, suspicious transactions and technical records.

5. When payments are generally not refunded. Refunds generally do not apply to digital features already used, virtual gifts sent, voluntary support of an author, contributions, boosts, content highlights, advertising or promotional services, premium elements, game elements and other performance that has already started or been provided. Welcome bonuses, test bonuses, marketing credit or incorrectly displayed test values have no monetary value and cannot be paid out, exchanged, transferred to an account or claimed as money.

6. Digital content and commencement of performance. For paid digital content or a digital service delivered or started immediately, the user acknowledges that by consenting to commencement of performance before the withdrawal period expires, the right of withdrawal may be lost to the extent of the performance already provided under applicable law.

7. Request procedure and time limits. A refund request must be sent to admin@lajkto.eu and must include account identification, payment identification, payment date, amount, selected payment method and reason for the request. The Operator may request additional information necessary to verify the payment and the legitimacy of the request. An approved refund is usually made using the same payment method as the original payment, if technically and legally supported by the payment provider. In justified cases, another refund method may be used. Where the right of withdrawal is exercised, the Operator refunds the payment without undue delay, at the latest within 14 days.

8. Suspicious transactions and chargebacks. In the event of suspicion of fraud, unauthorized transaction, chargeback, account misuse, technical manipulation, rule violation or infringement of third-party rights, the Operator may refuse the refund, suspend processing, withhold internal credit, withhold an author reward, restrict the account or require additional verification.

9. Out-of-court dispute resolution. If a complaint or refund request is not resolved to the consumer's satisfaction, the consumer may turn to the Czech Trade Inspection Authority as the body for out-of-court resolution of consumer disputes (web adr.coi.cz) under Act No. 634/1992 Coll., on consumer protection.

10. Final provisions. These rules apply together with the Terms of Use and Privacy Policy. This does not affect consumer rights arising from applicable law.